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No pressure sensitivity Cintiq 24 Pro

Category: QuestionsNo pressure sensitivity Cintiq 24 Pro
Ralek asked 3 months ago

Hello, I’ve been through just about everything I can possibly think of to try and get pressure sensitivity to work with Krita. I just installed it today to give it a try, and it’d been giving me issues.

Windows 10 Pro N 64-bit
Wacom Cintiq 24 Pro

When I first put my pen to the tablet, it brings up a dialogue asking which offset is correct. I’ve tried both.
In the Krita tablet settings, it asks Wintab or 8+ pointer. I’ve tried both
In the Wacom pen settings, it asks if I want to use Windows Ink. I’ve tried on and off.
I’ve also tried all 8 combinations of the above 3 before and after reinstalling the driver.

I’ve manually stopped/started the wacom tablet service
I’ve used Wacom’s uninstallation tool to uninstall both the driver and the wacom center and reinstall it
I’ve manually uninstalled both the driver and wacom center and reinstalled them
I restarted between each of the above
I’ve tried making the Cintiq the main display or the only display
I’ve tried setting compatibility settings for Krita
I’ve tried running krita as administrator
I’ve tried reinstalling krita
I’ve tried uninstalling all mouse and peripheral programs such as razer and logitech
I’ve tried clearing all user preferences by deleting krita’s appdata folders as well as the kritarc file and restarting it
I’ve tried an entirely different fresh user account on the same PC
I’ve tried an entirely different computer (my laptop)

So far the only pen pressure I can get is if the wacom drivers are completely uninstalled and the basic default pen drivers are there. (but then the pen cursor shows up on the wrong screen) Every other drawing program I have works with pen pressure, some of them with multiple tablet APIs.

Is it safe to say that Krita simply doesn’t support the driver for the new Cintiq 24 Pros? Is there a way to request or suggest that? Or is there something I’ve missed in troubleshooting that I should recheck? The only thing I haven’t tried yet is a completely new fresh install of Windows.

2 Answers
Boudewijn Rempt Staff answered 3 months ago

“Is it safe to say that Krita simply doesn’t support the driver for the new Cintiq 24 Pros?”
No, that’s not the case. Without actually looking at your system it’s hard to say what’s up, but there’s no doubt that it’s a settings issue. Krita simply tries to get a wintab context and windows ink surface, and that apparently fails. There are ways to log tablet stuff that might help pinpoint what’s wrong, but there simply isn’t anything we can do in Krita itself about this.
* https://docs.krita.org/en/user_manual/drawing_tablets.html#where-it-can-go-wrong
* https://docs.krita.org/en/KritaFAQ.html?highlight=tablet%20log#windows
* https://docs.krita.org/en/reference_manual/preferences/tablet_settings.html

Ralek Kolemios replied 3 months ago

For those who are Googling this problem like I was and keep finding this developer saying there’s nothing that can be done on krita’s side, after doing a bunch of research elsewhere I’ve found that setting my Cintiq as the main screen fixed my pressure sensitivity problem.
Unlike other programs, in my personal experience Krita seems to not like working on screens other than your main monitor (I’ve tried on 3 computers) so I would try that first.

Boudewijn Rempt Staff replied 2 months ago

<p>Yes, you keep finding me posting my answers everywhere because people keep asking the same question all over the place. I also keep suggesting that people should try to re-order their screens — but apparently we didn't put that in the FAQ. Not that anyone ever seems to read the FAQ before posting a question.</p><p>I've added a note to the manual now.</p>

Gary Ritchie answered 2 months ago

I’m using a Cintiq 16 Pro, Krita 4.1.7; Windows 10.What seemed to worked for me: 1. I’ve removed the Krita settings file2. Set the Display scaling to 100%3. Logged out of windows (but then I ended up restarting because the Wacom service didn’t start)4. Started Krita and reset the resolution/offset At one point I also had set the Cintiq as the main display but I was able to change that back — the Windows UI/taskbar is unusable without scaling but scaling doesn’t play well with Krita.

Gary Ritchie replied 2 months ago

Sorry that’s unreadable. I tried to edit but that function seems broken on this website.